Safeguarding policy
Keeping children safe on CyberSafe Coach
How the platform is built with children's safety in mind, and what to do if you are worried about a child. Last reviewed: October 2026.
Our commitment
Confidence, not fear
Every child and young person deserves to feel safe online. Our children's content is written to build confidence, not fear, and to support the safeguarding that parents, carers and schools already provide.
Children's content is designed in line with Keeping Children Safe in Education (KCSIE) guidance, uses trauma-informed language, and is checked for age-appropriateness and accessibility.
The children's area
What we do, and what we never do
We do
- Give children age-appropriate lessons, games and scenarios about staying safe online
- Show where to get help in the children's area
- Support parents, carers and educators with practical guidance
- Point children and adults to trusted help organisations
We never
- Ask for a child's name, email address or date of birth
- Ask children to share personal experiences
- Let children create an account themselves: an adult who is signed in creates an Adventure Code for them
- Show adverts
- Replace parental supervision, a school's safeguarding policy or professional support
On the website we keep a child's Adventure Code, their age band and their game and lesson progress, and nothing else about them. In our app, the children's area keeps everything on the phone and sends us nothing. Details are in our privacy policy.
Worried about a child?
If you are worried about a child
Whether it is online or offline, please act. You don't need to be certain that something is wrong to raise a concern.
A child is in immediate danger
Call 999 now.
At school or in a care setting
Speak to the Designated Safeguarding Lead (DSL) first. Every school has one, and they are trained to handle concerns.
NSPCC Helpline
0808 800 5000
Free advice for adults worried about a child, Monday to Friday, 10am to 4pm.
For schools and care providers
If your organisation uses our safeguarding module, your staff record online safety concerns using a reference, never a name. Only your authorised staff can see them. Our team can read them only if you switch on time-limited support access, or for 24 hours in a security emergency, when your admins are told straight away.
Safeguarding contact
For a safeguarding question about the platform, or to talk about how we handle children's content, email us.
admin@cybersafecoach.co.uk